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Service Levels

M3-Mobile Service Plans provide customers with high levels of productivity, device reliability and the best life-cycle maintenance. Service Plans enable customers to extend their coverage and lock in repair costs for the length of the agreement.

Factory/Extended Warranty: Customers who are only interested in factory warranty extensions can extend their products’ factory warranty in yearly increments up to a total of five years.

Flexible Repair Options, Whenever You Need It: In addition to our service plans, M3-Moblie offer billable/ad-hoc repairs (including per-incident or fixed price voucher repairs) to ensure we support every customer’s situation, for example customers who need service for equipment that is not covered by a service plan, or for equipment that is not eligible for service plan coverage

M3 Extended Warranty

Continued Manufacturer Support

  • Duration: 1 Year
  • Turnaround: 10 Days
  • Manufacturer Defect
  • Wear & Tear
  • Physical Damage
  • M3 Software Updates
  • Customer Application Load & Configuration
  • Technical Support
  • Return Shipping
  • Repair Portal Access
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Enquire

M3 Bronze Service

Secure Turnaround Times

  • Duration: 3 or 5 Years 
  • Turnaround: 5-7 Days
  • Manufacturer Defect
  • Wear & Tear
  • Physical Damage
  • M3 Software Updates
  •  Customer Application Load & Configuration (Opt Extra) 
  • Technical Support
  • Return Shipping
  • Repair Portal Access
Click Below To Enquire
Enquire

M3 Silver   Service

Total Coverage

  • Duration: 3 or 5 Years 
  • Turnaround: 3-5 Days
  • Manufacturer Defect
  • Wear & Tear
  • Physical Damage
  • M3 Software Updates
  • Customer Application Load & Configuration (Opt Extra)
  • Technical Support
  • Return Shipping
  • Repair Portal Access
Click Below To Enquire
Enquire

M3 Billable       Ad-Hoc

Pay As You Go Repairs

  • Duration: Per Repair
  • Turnaround: 10 Days
  • Manufacturer Defect
  • Wear & Tear
  • Physical Damage
  • M3 Software Updates
  • Customer Application Load & Configuration (Opt Extra)
  • Technical Support
  • Return Shipping
  • Repair Portal Access
Click Below To Enquire
Enquire

*Repair turnaround time is based on working days and does not include shipping time to and from the M3 Mobile Repair Centre.
**Application loading and configuration management require customer input at contract initiation. Complete program details are available from your M3 Mobile representative.
***Accidental breakage will only cover one replacement display within a three year agreement, & two within a five year agreement.

 

M3 Mobile Green

(Discontinued item, however still available for repair.)

The M3 GREEN series is a slim and light but rugged PDA with optional RFID reader. It can be used for ticketing and/or asset management wherever the mobile device is needed.

We are authorised to perform M3 Mobile Green repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile Green

M3 Mobile Sky

M3 SKY series is a slim and light but rugged PDA with optional RFID reader. It can be used for ticketing and/or asset management wherever the mobile device is needed. It is suitable to use in a tough environment; withstands drops from 1.5m and protects against dust and water.

We are authorised to perform M3 Mobile Sky repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile Sky

M3 Mobile Sky +

M3 Sky+ is a slim and light but rugged PDA with optional RFID reader.

The Windows Mobile 6.5 operating system provides new today screen and faster speed of response time of touch screen. Also, its scrolling display is very finger-friendly to use work applications.

We are authorised to perform M3 Mobile Sky+ repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile Sky+

M3 Mobile Orange

M3 Orange is a slim and light but rugged PDA with optional RFID reader, the powerful CPU speed with “High-Tier” guarantees faster graphic process and memory access.

The M3 Orange is suitable to use in a tough environment.

We are authorised to perform M3 Mobile Orange repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile Orange

M3 Mobile Orange +

M3 Orange+ supports Windows Embedded Handheld 6.5 and Windows Embedded CE 6.0. Android(comming soon)

M3 Orange+ can be operated within -20 degree to 60 degree enviroment. It will guarantee the normal function at any temperature of working environment.

We are authorised to perform M3 Mobile Orange + repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile Orange+

M3 Mobile Orange S

M3 Orange S supports Windows Embedded Handheld 6.5 and Windows Embedded CE 6.0.

M3 Orange S can be operated within -20 degree to 60 degree enviroment. It will guarantee the normal function at any temperature of working environment.

We are authorised to perform M3 Mobile Orange + repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile Orange+

M3 Mobile Black

Powerful CPU speed with “High-Tier” guarantees faster graphic process and memory access.

M3 BLACK is suitable to use in a tough environment; withstands drops from 2.0m and protects against dust and water.

We are authorised to perform M3 Mobile Black repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile Black

M3 Mobile M3T

M3 T is suitable to use in a tough environment; withstands drops from 1.8m and protects against dust and water.

The ergonomically designed Scan button which is located on the front panel of the M3 T makes your work easier and more convenient.

We are authorised to perform M3 Mobile M3T repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile M3T

M3 Mobile Smart

M3 SMART is a slim and light but rugged, the high resolution and auto focused camera captures clear images of products and/or documentation.

We are authorised to perform M3 Mobile Smart repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile Smart

M3 Mobile M3 UL10

The excluesive handheld for warehouse management. Windows CE 6.0 operating system which is familiar to handheld computer users ensuring easy integration and intuitive operation.

Swappable keypads (37keys or 55 keys) are built for warehouse environment and feature large buttons for ease of use with gloved hands.

We are authorised to perform M3 Mobile MM3 repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile M3 UL10

M3 Mobile MM3

MM3 is flexible to use from it’s superior scanner / imager applications to its real-time voice and data communication through HSDPA.

The MM3 withstands drops from 1.8m to concrete and protects against dust and water.

We are authorised to perform M3 Mobile MM3 repairs as well as undertake any warranty repairs whilst your terminal is still within M3 Mobile’s warranty period.

Spec SheetAsk About Repairs

M3 Mobile MM3
 
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